Privacy Policy

VTL Travel Pte Ltd is aiming to earn and retain our customer’ trust. That is very important to us and we are concerned about any data protection and privacy leakages.

This Privacy Policy has been edited to help you understand how we collect, uses and seek to safeguard the Personal Information you provide to us on our websites, via email, and through our service providers and distribution partners. This Privacy Policy does not address, and we are not responsible for, the privacy, information or other practices of any third party, including any third-party distribution partners, suppliers and tour operators, and any third party operating any site to which our websites contain a link. By downloading, accessing or using our websites, or providing information to us in connection with our websites, you agree to the terms and conditions of this Privacy Policy.

WHAT INFORMATION DO WE COLLECT?

We collect two types of information from you on our website. Personal Information is information that identifies you personally, such as your name and email address. We also collect Other Information that does not identify you personally, such as gender, country of residence and other demographic information.

In order to purchase our products or services, it is necessary for you to disclose Personal Information, including your name, address, email address, phone number, credit card details and other personally identifying information. If you do not provide some of these Personal Information when purchasing one of our products or services, we cannot confirm your purchase or fulfill your booking.

When you register with us, we ask for basic information including your name and email address.  We also use Facebook & Google login , we may also collect information that you have chosen to make available in your Facebook privacy settings, including Personal Information such as your Facebook email address and Facebook username, Other Information such as your profile picture and friend lists, and any other Personal or Other Information you have chosen to make available.

On our website, our web server automatically recognises and collects your IP address, which is assigned by your Internet Service Provider and does not identify you personally. To help us analyze the usage of our websites and related services, and to send more relevant communications to you, we also collect and keep track of Other Information such as your searches and bookings with us. For example, if you frequently book activities in Bali, we may send you special notices listing deals and popular products for this destination. If you are subscribed to any of our email marketing communications, it is necessary for you to disclose Personal Information such as your name and email address and Other Information such as your home country. We also subscribe to Google Analytics to analyze the traffic data so that we can better serve you.

In some instances we may also ask for Other Information such as demographic data, including your country of residence, gender, age, travel habits, etc. We also use cookies (as discussed below) to collect information about the performance and usability of our website.

You can contribute to the site in a number of different ways, including writing reviews, uploading photos, and commenting other users’ contributions. We may store these contributions (your “Content”), display them to other users, and use them for promotional purposes. Note that if you include Personal Information in your Content, it can be used and viewed by others. We are not responsible for the information you choose to include in your Content.

COOKIES AND HOW WE USE THEM

“Cookies” are pieces of information that are stored by your web browser on your computer’s hard disk, for record-keeping purposes. Cookies in and of themselves only identify your computer; they do not personally identify you.

First-Party Cookies:  We make use of cookies to store your preferences, record session information, collect information on how you visit and access our websites, and to tailor our web pages to your needs. We also use cookies to analyze and measure the effectiveness of our email communications, website features and offerings, and advertisements.

Most web browsers allow you to turn off cookies; however, turning off cookies will limit your use of our websites. To learn more about changing your browser’s cookie settings, please see the appropriate informational link:

• Internet Explorer: http://windows.microsoft.com/en-US/windows-vista/Cookies-frequently-asked-questions
• Firefox: http://support.mozilla.org/en-US/kb/cookies-information-websites-store-on-your-computer
• Safari: http://support.apple.com/kb/PH5042

Third-Party Cookies: We also use third-party advertising companies to serve ads while you are visiting our websites and we permit these companies to place and access their own cookies on your computer in the course of serving advertisements.

HOW WE USE AND DISCLOSE YOUR PERSONAL INFORMATION

We use your personal information in the following ways:

• To fulfill your bookings
• To confirm your purchases
• To ensure you are correctly billed
• To measure and track demographic details about our customers in order to offer them a better service
• To target content on our website to more closely match your interests
• To provide you with the information you request about our products
• To send you email marketing messages and information
• To target the appropriate content for email marketing messages to better match your interests

We will provide you with choices regarding the use and disclosure of your Personal Information for marketing purposes.

Some of the Personal Information we collect is shared with our service partners (e.g. tour operators) who are directly involved in fulfilling the purchases you have made from us. We only provide our service providers with your name and your local contact details.

We also share your Personal Information with third parties contracted to provide us with marketing and data reporting services who are bound by an obligation of confidentiality and with other third-party marketing partners.

We currently contract with several third-party online partners to help manage and optimize our Internet business and communications. We use the services of third-party marketing companies to help us measure the effectiveness of our advertising and how visitors use our website. To do this, we use web beacons and cookies provided by such marketing companies in connection with our websites. The information we collect helps us learn things like what pages are most attractive to our visitors, which of our products most interest our customers, and what kinds of offers our customers like to see.

We may also use or disclose Personal Information as we believe to be necessary or appropriate: (a) under applicable law, including laws outside your country of residence; (b) to comply with legal process following Singaporean regulation; (c) to respond to requests from public or government authorities, including public or government authorities outside your country of residence; (d) to enforce our terms and conditions; (e) to protect our operations or those of any of our affiliates; (f) to protect our rights, privacy, safety or property, or that of our affiliates, you or others; or (g) to allow us to pursue available remedies or limit the damages that we may sustain.

We may use and disclose Other Information for any purpose. In some instances, we may combine Other Information with Personal Information (such as combining your name with your geographical location). If we combine any Other Information with Personal Information, the combined information will be treated by us as Personal Information, as long as it is so combined.

BUSINESS TRANSFERS

As we develop our business, we might sell or buy businesses or assets. In the event of a corporate sale, merger, reorganization, dissolution or similar event, Personal Data may be part of the transferred assets.

EMAIL COMMUNICATIONS YOU CAN EXPECT TO RECEIVE FROM US

We may send to you marketing emails with information about our deals, new destination and product news, sweepstakes, programs, etc., and other special promotions that we believe that you will find valuable, interesting or informative. We will provide you with choices regarding our use of your Personal Information for marketing purposes. If you are no longer interested in receiving future email marketing communications from us, which is quite sad,  you have several choices for opting out of future mailings:

• You may unsubscribe at any time by following the directions and link included in each email marketing message we send.
• You may email hello@vtltravel.com and request to be unsubscribed by including your name, email address, and the words “unsubscribe” in the subject or message body.

Please note that, even if you opt-out of receiving future marketing communications from us, we might continue to send to you emails regarding your purchases and bookings, and regarding administrative information such as changes to our terms, conditions and policies. This depends on your level of engagement with us.

CHANGES TO OUR PRIVACY POLICY

We know that our business will continue to evolve as we introduce new products, and, as such, from time to time this Privacy Policy may be reviewed and revised.

VTL Travel Pte Ltd reserves the right to change this Privacy Policy by posting the changes on its website. You can determine when this Privacy Policy was last updated by reviewing the “LAST UPDATED” legend below.

CONTACTING US

For any further questions or enquiries, please email us at hello@vtltravel.com

Last Updated at January 12, 2022